Shipping policy

📦 Ely Coquette-Shipping Policy 

Thank you for shopping with Ely Coquette! Every order is carefully prepared and packed with love and attention to detail. 💌

🚚 Processing Time

All orders are handmade or printed to order.
Please allow 3 – 7 business days for processing before shipment.
During busy seasons or new collection launches, processing times may be slightly longer.

🇨🇦 Shipping Within Canada

Orders are shipped via Canada Post or Purolator, depending on the item.

Average delivery time: 3 – 10 business days after dispatch.

Tracking numbers are provided by email once your order ships.

💡 Local orders from Quebec often arrive sooner.

🌍 International Shipping

We currently ship to selected international destinations.
Delivery time may vary from 10 – 21 business days, depending on location and customs delays.
Import duties or taxes (if any) are the responsibility of the customer.

📦 Shipping Rates

Shipping costs are calculated at checkout based on your address and order weight.
We always aim to provide the most affordable and reliable options available.

🩵 Lost or Delayed Packages

Once your order has been shipped, Ely Coquette is not responsible for lost or delayed packages due to postal or courier issues.
If your tracking shows a problem, please contact the carrier directly — we’ll be happy to help guide you if needed.

💔 Wrong Address or Returned Packages

Please double-check your shipping address before completing your order.
If an order is returned to us due to an incorrect address, we can resend it once new shipping fees are covered.

✨ Contact us

If you have any questions about your order or shipping status, please email us at:
📩 elycoquette.store@gmail.com